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  • HOW TO CHECK WHETHER YOUR NEO OR GEN.2 IS AFFECTED BY RECALL?

    Recently Proton has announced a recall as a part of their Global Quality Assurance program. Proton says the recall affects a total of 5,836 cars in Malaysia, comprising 4,128 Proton Gen.2 1.6 A/T H-Line and 1,708 Proton Satria Neo 1.6 A/T Hi-Line cars, with auto cruise function, manufactured between April, 2004 to June, 2008.  Aligning with this recall proton has setup a website to explain and allow customer to check whether their car is affected.

    Click this link and fill in your chassis number to check whether your car is affected or not : http://www.protonaftersales.com/MyProton.aspx

    Whether or not your car is still under warranty,  Proton will replace the clock spring at no cost as long as it is a defect. Proton will be sending letters to affected customers. For more details of this issue, you may contact Proton via phone at 1-300-880-888 or via email [email protected] or contact your dealer.

    Recent inspections by Proton engineers have revealed irregular performance in Clock Spring components of the model above. For your information, the clock spring connects switches and airbag to the radio, horn and cruise control. The affected Clock Spring may cause the following symptoms:

    -Noises when turning the steering wheel.
    -Unintentional triggering of the car horn.
    -Malfunction of car audio remote button on the steering wheels.
    -Self-deployment of the air bag in rare cases.
    -Unable to start car due to short circuit of the electronic components.

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