With the the current economy turndown , our second national carmaker Perodua had never thought of reducing their number of customer. They still aim big targetting at least 1.1 million customers for the new service packages called “1-Hour Superservis”.Read the full story from bernama below.
Perodua Aims For 1.1 Mln Customers At Service Centres
PETALING JAYA, Feb 15 Perusahaan Otomobil Kedua Sdn Bhd (Perodua) aims for an intake of 1.1 million customers at its service centres this year, with about three per cent for its new service package called “1-Hour Superservis“.
“This service will cater especially for our Myvi customers,” managing director Hafiz Syed Abu Bakar told reporters after the launch of the new service package here Thursday.
He said the service centres attracted 970,000 customers last year and Perodua planned to expand its network as the number of customers was increasing.
Currently, there are 149 service centres to handle Perodua cars, of which 37 are owned by Perodua and 112 by its dealers.
Perodua, which sold 155,400 units last year, expects the volume to increase to 161,000 units this year.
“With the increasing volume, the service back-up must grow to serve our customers better,” Hafiz said.
He said the new service package was currently available at all the 37 Perodua service centres and would be extended to cover those under its dealers by 2009.
Under the package, there are three types of services comprising basic (priced from RM100 to RM130), standard (RM130 to RM190) and premium (RM200 to RM430).
“The package is to help Perodua vehicle owners manage their schedule. They do not have to wait longer than one hour for their cars to be serviced and therefore can plan their daily schedule more effectively,” Hafiz said.
He also said that the company’s new service centre in Sabak Bernam, Selangor, would be ready in two months’ time to cater to about 30,000 cars.
Currently, the area has only one service centre.
Perodua also intended to increase the number of service centres in the Klang Valley to cater to increasing demand, Hafiz said.
The company has also allocated RM1 million for advertising and promotion of its new service, targeting 180,000 cars by 2010, he added.
Perodua planned to unveil its new compact car by middle of this year and it expects the Myvi to contribute 40 per cent of its volume, Hafiz said.
Currently, 1.2 million Perodua cars are on the road with 120,000 being the Myvi model