First of all, this article is to provide an alternative way for complaining about Naza Corp and any of its company under Naza Corporation. Why I decided to bring up this matter on, because there are so many complaint about Naza Sales Agent and Naza after sales customer services which we all knew that they are worst in that matter. I am sorry if this post will hurt anybody or any side. For those who had a bad experience with Naza Corp especially in Automotive industry and your problem cannot be solved until now by Naza itself, you can drop a comment here so that we will be alert for any one of their irresponsible sales agent, staff and service center.
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Naza has been long involved in Malaysian automotive industry but we all saw not many improvement in their service. Many people are complaining here and there about their bad service. At the first time, i just didn’t believe all of that comment but now i know the truth after having bad experience with one of their sales agent which is Mr Mohd Ahrar from Naza Automall PJ. You are very unlucky coz i need to say your name here because you have just being the one who scratch the reputation of Naza Corporation as a sales agent that are not helpfull and refused to answer my call as your customer about 3 month waiting for the car.
Before this there is one person which have a problem with Naza reporting to us about his problem with naza via email but then I replied to him and explain to him why this and that like backing up naza but then I myself experience the similar problem and already fed up with the car booking. Many problems lately regarding the naza 206 car. I even heard some Sales Agent of the car from Naza has been hit. So bad. they have a very nice car but bad staff and services.
Beside bad Sales agent of 206, there are many complaints about bad after sales services especially for the owners of Naza Sutera, Ria and Citra.
Many people, i believe had the same experience with bad sales person and customer service under Naza. And many of us believe that we will not have any business with Naza again after this.
Well, for those who have banyak masalah dengan naza ni, can share your experience here and no worry to state the name of who makes the trouble and tell what is the real story.
With this post i attached some of the complaint and bad comment about naza and i hope someone in Naza who feels that they should change and be more alert to customer’s review should make an action. This post is just to prepare a medium for car user to share their experience and hoping Naza will enhance their credibility in automotive industry just like what Proton and Perodua did now.
(Click picture to view larger screen shot of complaint on car forums on the net)
Some of bad comments about Naza Agent and services:
“On returning to Kuantan and the following day 31 May, I think , I called Customer Service of Naza Kia in KL and talk to Dina or Diana Ithink. She was friendly but until today 4 June 2005 I still I didn;t get any reply. I called her the other day and said she can’t manage to contact the mechanic in Kuantan. What a fxxk?”
Source : motortrader.com.my/asp/forum/topic.asp?TOPIC_ID=185&whichpage=53
2day my SA call me to collect my citra but they said must to pay additional RM2888 for install NAZA Immobiliser and glass sensor.what a Fxxx!!anyone face same problem??when i ask reason y must install, they said citra is very popular car n the price will increase RM5k-6k soon, so they want to earn some $.bulshit!!!!!!!!!!!!!!
Source : motortrader.com.my/asp/forum/topic.asp?TOPIC_ID=8633
Lastly, I wished Naza Motor and Tan Sri Nasimuddin’ll continue to be RICH and Successful on days to come by running activities to make subsequent model cars and producing more problems to buyer of Naza Cars. As far as I know, this is the 1st and last time I’ll buy a car or any car produced by Naza and it’s a sorrowful burden bore by Poor and stupid me. Naza should Understand that the buyer of Cheap cars’ only by lower-income where MOSTLY are BUMIPUTRA
Source : otoreview.blogspot.com/2008_03_01_archive.html
think u should bring it to the tribunal claims. never trust naza, those slimey ppl are reasons why the country deteoriate, giving out half baked, half assed jobs
i rather buy from proton or perodua rather from them. even the naza recon cars are terrible PR
Source : forum.lowyat.net/topic/846192
our previous car dealings were with perodua. the salesman was excellent! he arranges everything, even up to the extent of taking us out for breakfast while waiting for the car to be serviced. he kept in contact even after he left perodua and still ask if there’s any problems.
Perodua Rocks!! and naza SUCKS!! Big time.
Source : lifeisfood.blogspot.com/2007/03/naza-after-sales-is-pits.html
if this is true than it will be better for sutera owners because as far as naza’s after sales service are concerned, they all suck (really, really bad reputation there). for the sake of all future sutera owners, hope its REALLY true…
Source : bmwclubmalaysia.com/forums/archive/index.php/t-5827.html
WTF!! Now it had been past a month and still no action taken. I have call KIA CARELINE n my service advisor for a couple of time (i think 4 times) and they will answer like this ” Sekejap ye Encik.. Saya kene check dulu.. Nnt saya call encik balik..” And none of them call me back!!! I guess KIA dont hav money to pay the telephone bills lor… And until now my car still in workshop.. (plan to sell the car afterwrds….)
Source : kia-forums.com/malaysia/49700-after-sales-service-sucks.html
Well tis not just FS but even Naza it self has the same thing. Ding Dong here and there. And the worst part is to gt the scratches fixed is a real headache you got to get Job order frm the salesman, then wait for it to be processed.. well to be frank Naza’s service is really bad, worst then Proton -komen untuk naza
Source : kia-forums.com/malaysia/31249-fs-trading-sux.html
Kindly share only your true bad experience with Naza here for review about Naza Services.